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Your satisfaction is very important to us and we would like to keep you as a customer.
In any business occasionally mistakes are made. We believe the integrity of a business is contingent upon how mistakes are resolved.
If you have any problem contact us and we will resolve it to the best of our ability.
Contact us by phone:
Toll Free (USA) (866) 862-5233
(Toll free number is good for fax, voice message and live support)
E-mail: chris@worldknives.com
Website: www.worldknives.com
Address:
WORLD KNIVES, LTD.
2103 HARRISON AVE. NW, STE. 2-646
OLYMPIA WA 98502-2607
SHIPPING INFORMATION:
-Orders of more than $150 are absolutely FREE! (USA ONLY)
-Items are shipped Via USPS Priority Mail or First Class Mail. Some larger orders may be shipped UPS ground.
-International orders have the choice of Global Express, Global Priority or First Class International. First Class International is less expensive but cannot be insured or tracked. If you choose First Class International we cannot take responsibility for orders lost or damaged in transit.
-Our standard expedited shipping is USPS Express Mail. Express Mail is overnight to most areas, but may be as much as two business days. If it absolutely, positively needs to get there overnight please call us to confirm. We may have to use another service and some other fees will apply. Toll Free: 866-862-5233.
Also, if an Express order is made on a Friday afternoon and it is a 3 day weekend and your location is a 2 day Express area it would be Wednesday of the next week. This is a worst case scenario, but gives you an idea of the possibility. Make sure to call if you need by a date specific. Toll Free: 866-862-5233.
-Back ordered items are not charged to your credit card until they are shipped. You will not be charged in advance unless there are special circumstances and we have your consent.
-Special order items must be paid for in full in advance and cannot be returned.
-Returns are accepted within 10 days of receipt of goods. We will refund your money less shipping charges. We will not pay for shipping charges under any circumstance.
-We want you to receive your item quickly and your satisfaction is truly important to us. Please take the time to call or e-mail with any questions prior to your order.
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- Customer Satisfaction
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